Hello {customer_name},
We have received your cancellation of your order. This email serves as the legally required confirmation that we have successfully received your cancellation on a durable medium.
Summary of the cancellation:
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Order reference: {order_reference}
Date / Time received: {timestamp}
Your comments:
{message}
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Order reference: {order_reference}
Date / Time received: {timestamp}
Your comments:
{message}
We will process your cancellation as soon as possible. Should we require any further information, or once the refund process has been completed, we will contact you immediately.
Kind regards,
Your Team at {shop_name}